BeyondTrust Remote Support

Empower, Protect, And Scale Your Service Desk

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Empower
Enable your service desk reps with a single, powerful remote support solution to diagnose and troubleshoot issues quickly and securely, across any device or operating system.

Protect
Protect your help desk with built-in security features that reduce the risk of data breaches due to compromised remote access or privileged accounts used by reps.

Scale
Chat support, remote camera sharing, intelligent collaboration, and other features optimize help desk support processes for companies of any size.

Provide instant, secure, reliable remote support to end-users and customers—on or off your network—using Windows, Mac, iOS, Android, and more. Focus on fixing issues, not fixing connections.

Features and Capabilities

  • Chat Support: Enable live support from your website with Click-to-Chat with real-time escalation to screen sharing and remote control, without ever losing contact with the end user.
  • Broad Platform Support: Support and provide support from Windows, Mac, Linux, iOS and Android devices. Also support legacy devices using RDP, Telnet, SSH, and VNC.
  • Granular Permissions and Roles: Granularly manage teams, users, roles, and session permission settings to enforce a least privilege security posture.
  • Collaboration: Resolve support incidents faster by easily collaborating with other technicians and defining escalations paths to skilled resources in a cost-effective manner, while improving customer satisfaction.
  • Session Recording and Audit Trail: Track team performance as well as log session activity to serve as an audit trail for security, compliance, and training.
  • Provide Support from Chrome, Firefox, IE, and More: Our HTML5 Web Rep Console lets you offer secure remote support from any browser – no downloads required – to immediately begin fixing issues from anywhere.
  • Integrations: Connect seamlessly with ITSM tools like ServiceNow, third-party authentication solutions like Active Directory, and password managers like BeyondTrust Password Safe.
  • Customization & Branding: Maintain corporate branding standards and create trust by customizing your support experience, including chat.
  • Deployment: Choose from a physical, virtual, or cloud deployment with flexible licensing options.and a variety of licensing models.

Empower
Enable your service desk reps with a single, powerful remote support solution to diagnose and troubleshoot issues quickly and securely, across any device or operating system.

Protect
Protect your help desk with built-in security features that reduce the risk of data breaches due to compromised remote access or privileged accounts used by reps.

Scale
Chat support, remote camera sharing, intelligent collaboration, and other features optimize help desk support processes for companies of any size.

Provide instant, secure, reliable remote support to end-users and customers—on or off your network—using Windows, Mac, iOS, Android, and more. Focus on fixing issues, not fixing connections.

Features and Capabilities

  • Chat Support: Enable live support from your website with Click-to-Chat with real-time escalation to screen sharing and remote control, without ever losing contact with the end user.
  • Broad Platform Support: Support and provide support from Windows, Mac, Linux, iOS and Android devices. Also support legacy devices using RDP, Telnet, SSH, and VNC.
  • Granular Permissions and Roles: Granularly manage teams, users, roles, and session permission settings to enforce a least privilege security posture.
  • Collaboration: Resolve support incidents faster by easily collaborating with other technicians and defining escalations paths to skilled resources in a cost-effective manner, while improving customer satisfaction.
  • Session Recording and Audit Trail: Track team performance as well as log session activity to serve as an audit trail for security, compliance, and training.
  • Provide Support from Chrome, Firefox, IE, and More: Our HTML5 Web Rep Console lets you offer secure remote support from any browser – no downloads required – to immediately begin fixing issues from anywhere.
  • Integrations: Connect seamlessly with ITSM tools like ServiceNow, third-party authentication solutions like Active Directory, and password managers like BeyondTrust Password Safe.
  • Customization & Branding: Maintain corporate branding standards and create trust by customizing your support experience, including chat.
  • Deployment: Choose from a physical, virtual, or cloud deployment with flexible licensing options.and a variety of licensing models.

The #1 solution for leading enterprises to securely access and support any device or system, anywhere in the world.

“It is rare to find a company like BeyondTrust that matches the support level we provide our own customers. BeyondTrust’s support is beyond excellent. We are extremely happy we made the switch to BeyondTrust from TeamViewer.”
MICHAEL HEDE, TECHNICAL LEADER, CHILI SECURITY

BUSINESS BENEFITS

  • Maximize Value With A Single Solution
    By gaining comprehensive functionality all within one product, support organizations can eliminate overlapping costs and focus time on resolving incidents, rather than supporting multiple tools. And, BeyondTrust doesn’t charge more for important features like remote camera sharing or mobile device support.
  • Satisfy Audit and Compliance Requirements
    Every BeyondTrust Remote Support session is logged and auditable, creating a central repository for all remote support activity. The administrator can review all session activity within the organization.
  • Drive Efficiency
    BeyondTrust’s out-of-the-box integrations with a variety of ITSM solutions, and robust API’s, enable your organization to seamlessly leverage existing workflows, along with reduced administrative burden.

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